Welcome to Manchester eBikes. We value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.
1. Who We Are
Manchester eBikes
Address: Floor 1, Unit 2, Raynes Way, Off 28 Broughton St, Cheetham Hill, Manchester M8 8NN, United Kingdom
Website: http://manchesterebike.co.uk/
Phone: +44 7962 361860
Email: contact@manchesterebike.co.uk
When we mention “we,” “us,” or “our” in this policy, we are referring to Manchester eBikes, the company responsible for your personal data.
2. Information We Collect
We may collect and process the following information when you interact with our website or services:
- Personal details: name, email address, phone number, billing and shipping address.
- Order information: products purchased, payment details (securely processed via trusted third-party gateways), and delivery preferences.
- Technical data: IP address, browser type, device information, and browsing behavior on our site.
- Communication data: messages or inquiries sent through contact forms, email, or social channels.
We do not store credit or debit card details on our servers.
3. How We Use Your Information
We use your information to:
- Process and deliver your orders.
- Communicate with you about purchases, shipping, and support.
- Improve our products, services, and website experience.
- Send occasional updates, promotions, or offers (only with your consent).
- Comply with legal obligations and prevent fraudulent activity.
4. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze traffic, and improve performance.
You can adjust or disable cookies through your browser settings at any time, though some features may not function correctly without them.
5. Data Security
We use secure servers, SSL encryption, and other technical safeguards to protect your personal data against unauthorized access, alteration, or loss.
While no system is completely secure, we take all reasonable steps to ensure your information remains protected.
6. Data Retention
We retain your data only for as long as necessary to:
- Fulfill your orders and warranty or after-sales service.
- Comply with tax, accounting, or legal requirements.
After this period, your data will be securely deleted or anonymized.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share it only with trusted third-party partners who help us operate our business — such as payment processors, delivery services, and IT providers — under strict confidentiality agreements.
8. Your Rights
Under UK data protection law (UK GDPR), you have the right to:
- Access the personal data we hold about you.
- Request correction or deletion of your data.
- Withdraw consent to marketing communications.
- Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your rights are being infringed.
To exercise these rights, contact us at contact@manchesterebike.co.uk.
9. Third-Party Links
Our website may contain links to third-party sites (such as payment gateways or social media platforms). We are not responsible for their content or privacy practices — please review their policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the updated date shown above.
Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact us:
Manchester eBikes
Floor 1, Unit 2, Raynes Way, Off 28 Broughton St, Cheetham Hill,
Manchester M8 8NN, United Kingdom
📞 +44 7962 361860
✉️ contact@manchesterebike.co.uk
🌐 http://manchesterebike.co.uk/