Customer Help
The Manchester eBikes team is always here to assist and make sure you ride worry-free.
Common purchase queries answered
Orders and Shipping
We aim to deliver all orders within 1–5 business days across the UK. Once your order is processed and dispatched from our UK warehouse, you’ll receive a tracking link via email so you can follow your parcel every step of the way.
Delivery times may vary slightly depending on your location or during peak periods, but we always work to get your eBike to you as quickly as possible.
Creating an account on Manchester eBikes is quick and simple.
Go to the “My Account” page — you’ll find the link in the top menu or footer.
Enter your email address and choose a password under the “Register” section.
Click Register, and your account will be created instantly.
Once registered, you can:
View and track your orders
Manage shipping addresses
Save your details for faster checkout
You’ll also receive an email confirmation right after your account is created.
You can easily update your shipping address through your My Account page:
Log in to your Manchester eBikes account.
Go to Addresses in your account dashboard.
Click Edit next to your shipping address.
Enter your new details and click Save Address.
If your order has already been placed and is being processed, please contact our support team as soon as possible at contact@manchesterebike.co.uk or call +44 7962 361860, and we’ll do our best to update your address before dispatch.
Once your order has been dispatched, you’ll receive a shipping confirmation email that includes a tracking link. Simply click that link to see the real-time status of your delivery.
You can also track your order anytime by:
Logging in to your Manchester eBikes account.
Going to My Account → Orders.
Selecting your recent order to view its current status and tracking details.
If you haven’t received a tracking email or need help finding your order status, please contact us at contact@manchesterebike.co.uk or call +44 7962 361860, and we’ll be happy to assist.
No — Manchester eBikes does not store or have access to your credit card information.
All payments on our website are processed securely through trusted third-party payment gateways that use advanced encryption and PCI-DSS-compliant systems. This means your payment details are handled safely and never saved on our servers.
For your security, every transaction is verified at checkout, and we recommend using only official payment options provided on our website.
All prices shown on Manchester eBikes include applicable UK VAT (Value Added Tax).
There are no hidden fees or extra taxes added at checkout — the price you see on the product page is the final price you’ll pay.
If you’re ordering from outside the UK (when available), local import duties or taxes may apply depending on your country’s regulations. These charges, if any, are the responsibility of the buyer.
Yes — Manchester eBikes offers worldwide shipping!
All orders are processed and dispatched from our UK warehouse, and we deliver to most major countries around the world. Shipping times may vary based on your location, but most international orders arrive within 5–15 business days.
You’ll receive a tracking link once your order has been dispatched so you can follow your delivery in real time.
If you’re unsure whether we ship to your country or need a custom delivery quote, feel free to contact us at contact@manchesterebike.co.uk — we’re always happy to help.
Whenever possible, we ship all items in a single package to make delivery faster and more convenient for you.
However, if your order includes multiple products or accessories (for example, an eBike and separate parts or gear), they may be shipped in different packages depending on stock location and packaging requirements.
If your order is split, don’t worry — you’ll receive separate tracking numbers for each shipment, so you can follow every item’s delivery progress easily.
For any questions about your order or tracking, reach out to support@manchesterebike.co.uk and our team will assist you right away.
If you need to swap an item
Returns and Exchanges
At Manchester eBikes, we want you to be fully satisfied with your purchase. If for any reason you’re not happy with your order, you can return it under our Refund and Returns Policy.
You may return most new, unused items within 14 days of delivery for a full refund or exchange. Returned products must be in their original packaging, with all accessories and documentation included.
To start a return, simply contact us at contact@manchesterebike.co.uk with your order number and reason for return — our team will guide you through the process.
Once your item has been received and inspected, your refund will be processed to your original payment method.
Please note:
Items showing signs of use, damage, or modification may not be eligible for a full refund.
Return shipping costs are the responsibility of the buyer unless the product is faulty or we’ve made an error.
For complete details, please visit our full Refund and Returns Policy page.
We’re sorry for the mix-up, and we’ll fix it right away.
If you’ve received the wrong item, please contact us within 7 days of delivery at contact@manchesterebike.co.uk with your order number, a brief description, and (if possible) a photo of the item you received.
Our support team will arrange either a replacement or a return with full refund, depending on your preference and product availability.
We’ll cover all return shipping costs for incorrect or wrongly shipped items.
Your satisfaction matters to us — we’ll make sure everything is corrected quickly so you can enjoy the right product without delay.
We’re truly sorry to hear your order arrived damaged, and we’ll make it right as quickly as possible.
If your item was damaged during shipping, please contact us within 48 hours of delivery at contact@manchesterebike.co.uk. Include your order number, a brief description of the damage, and clear photos of the item and packaging.
Our team will review your case and arrange one of the following:
A replacement item (at no extra cost), or
A full refund if a replacement isn’t available.
Please keep all original packaging until we confirm the next steps — sometimes our courier may need to inspect the parcel.
We take product quality and packaging seriously, and we’ll make sure the issue is resolved quickly and hassle-free.
Once your return request has been approved by our support team, you’ll receive an email with detailed return instructions and the correct return address.
All authorized returns should be mailed to:
Manchester eBikes
Floor 1, Unit 2, Raynes Way, Off 28 Broughton St,
Cheetham Hill, Manchester M8 8NN,
United Kingdom
Please make sure to:
Include your order number and contact details inside the package.
Use a trackable shipping service and keep your receipt until your return is confirmed.
We recommend not sending any items back without prior authorization, as this may delay processing your refund or exchange.
For any questions, reach out to contact@manchesterebike.co.uk, and our team will assist you promptly.
Our team is always here to help you — before and after your purchase. Whether you need product advice, order updates, or after-sales assistance, we’ll make sure you get fast, friendly, and reliable support.
Contact Details:
Email: contact@manchesterebike.co.uk
Phone: +44 7962 361860
Address: Floor 1, Unit 2, Raynes Way, Off 28 Broughton St,
Cheetham Hill, Manchester M8 8NN, United Kingdom
Support Hours:
Monday – Friday: 9 AM – 6 PM
Saturday: 10 AM – 4 PM
Sunday: Closed
We aim to reply to all messages within 24 hours (Monday–Friday). Your satisfaction is our top priority.
If you’ve entered an incorrect shipping address, please contact us as soon as possible after placing your order.
We’ll do our best to update your details before the item is shipped.
Here’s what to do:
Email us at contact@manchesterebike.co.uk immediately.
Include your order number, correct address, and contact number in the email.
If your order hasn’t been dispatched yet, we’ll update the address for you right away.
Please note:
Once your order has been shipped, we’re unable to change the delivery address.
If the parcel is returned to us due to an incorrect address, you may be responsible for additional shipping fees to resend it.
We understand that plans can change, and we’ll do our best to accommodate your request.
If you wish to change or cancel your order, please contact us as soon as possible after placing it.You can reach us at contact@manchesterebike.co.uk or call +44 7962 361860 with your order number and request details.
Important notes:
Once your order has been processed or shipped, we can no longer make changes or cancellations.
If the order has already been dispatched, you may return it in accordance with our Returns Policy after it arrives.
Refunds will be processed once the returned item is received and inspected.
Yes — if an item is temporarily out of stock, you may still be able to pre-order it depending on availability and upcoming shipment schedules.
We regularly restock popular models from KOOLUX and RCB, and pre-ordering ensures you’ll be first in line when new stock arrives.
To pre-order:
Visit the product page and check if the “Pre-Order” option is available.
Place your order as normal; payment will secure your reservation.
We’ll notify you via email once your e-bike is ready to ship.
For estimated restock dates or special requests, feel free to contact us at contact@manchesterebike.co.uk or call +44 7962 361860.